It has been recognized by Deloitte in its annual Technology Fast 50 program and listed 18th with 624% revenue growth. In 2013 the company has been listed by Red Herring in the group of the most innovative companies from across Europe. In 2012 the company was listed 18th in the same ranking, based on its 830% revenue growth.
#LIMECHAT Q104 SOFTWARE#
In 2011 Deloitte listed LiveChat Software as one of the fastest growing Central European technology companies in Deloitte Technology Fast 50 program - the company was selected for the 2011 award based on its 545% revenue growth over the previous five years (2005–2010). In October 2007 LiveChat (formerly LIVECHAT Contact Center) was listed among top Customer Support and Feedback applications in Inside CRM report recommended by Guy Kawasaki. The product has been discontinued and became a part of LiveChat. The chat.io platform provided APIs to allow developers to build features atop the current offering. It was a chat platform for developers who like to customize product for their needs. It allowed integrations with multiple communication channels, like Facebook Messenger. It was a chat widget for websites, apps and social messaging with message sneak peaks, agent ratings and chat routing. Besides developing and selling communication solutions, in 2004-2010 LiveChat Software was the owner of one of the first Polish online chat portals - POLChat.Īnother product offered by the company was chat.io.
#LIMECHAT Q104 PRO#
Products offered in the past, but currently discontinued are: GG Pro (which was a corporate instant messenger) and Chat Server, which was a chat software for moderated chat rooms. The internal widget is equipped with AI support that suggests articles answering customer queries. It can be used both as an internal database for agents and an external public help center for customers.
Knowledge Base is a tool that builds a self-service help center. The application stores customer profiles and the history of their previous messages.
Īll inquiries are collected as tickets and assigned with the appropriate statuses and categories within the application. Team members can create tickets if customer queries came from other communication channels, such as LiveChat, Facebook Messenger, WhatsApp or a phone call. Customers can leave messages for companies by using dedicated email addresses. It is a system for tracking, prioritizing and resolving customer support tickets. HelpDesk is the third product sold by the company. Other features include rich messages, an intelligent matching system, entities system (that allow to validate and save user input) and an open API. It creates intelligent chatbots to communicate with customers in messaging apps, such as Messenger and Slack. It is an artificial intelligence-based bot platform.
It was initially launched and developed as BotEngine and was rebranded to ChatBot in November 2018. ChatBot ĬhatBot is the second product sold by the company. On the software market, company cooperates with such companies as Microsoft, MySQL AB, Intel or Red Hat. Technology partners include: Elastic for search and analytics engine, Postmark for delivery of transactional emails, Recurly for subscription billing and Pingdom for performance monitoring and uptime tracking. LiveChat Software owns the technology it uses in the product, however in areas unrelated directly to chat, the company relies on 3rd party services. It is a live support software and help desk software used by companies to provide real-time communication with customers using different communication channels: online chat on the website and inside mobile applications, email and social media (such as Facebook Messenger and Twitter). LiveChat is main product sold by the company. LiveChat Software has been introduced to the Warsaw Stock Exchange in April 2014 with the symbol LVC. After the transaction was completed in September 2011, the founders own 60% of the stake, while Tar Heel Capital owns 40% of the company. After Naspers agreed in June 2011 to sell its entire stake, the founders teamed up with private equity firm Tar Heel Capital to finalize the buyout of the 60% stake. In January 2011, the management team sought to get back a controlling equity stake in the company and started a management buyout. This way LiveChat Software became another Polish company in Naspers capital group, joining Gadu-Gadu and. decided to follow its strategy of having fewer companies but larger individual transactions and sold its entire stake along with another 13% of company stock to another publicly listed company, Gadu-Gadu S.A. In October 2006 50% of company stock was bought by Capital Partners S.A., investment and consultancy firm publicly listed at Warsaw Stock Exchange. ( LLC) in Wrocław, Poland, since October 2007 runs as a stock company.
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